Terms and conditions

Article 1: The agreement

1.1) The agreement is formed by booking a group class at Pilates Noord through the website or by booking a private or duet session by email or telephone.

1.2) Participation in classes is entirely at the participant’s own risk.

1.3) Every participant must inform the teacher of physical complaints before class. Participation is only possible if your health presents no obstacle. If in doubt, contact your GP and/or physiotherapist.

1.4) Participation in any class signifies acceptance of these terms and conditions.

Article 2: Membership and payment

2.1) Participants can attend group classes with a (livestream) class card, a single (livestream) class or an introductory card. Private and duet sessions are also available. Ask about the specific conditions for each card when purchasing.

2.2) Membership is established when Pilates Noord has received the membership fee owed by the student.

2.4) In the event of non-payment or late payment, Pilates Noord has the right to recover collection and debt recovery costs from the participant.

2.5) Classes at Pilates Noord can be booked in advance through the website. A booked class can be cancelled online up to eight hours before it starts. Cancellations made less than eight hours before the start are charged in full.

2.6) A booked private or duet session can be cancelled free of charge up to 24 hours before it starts, unless agreed otherwise. Private sessions can be cancelled by telephone or email. Cancellations made less than 24 hours before the start are charged in full.

The following rules apply to online booking and cancellation of group classes:

Group classes can be booked online through the booking system, not by telephone or email. Your group-class reservation is valid until five minutes before the class starts. If you have not arrived by then, we assume you will not attend and may give your place to someone else.

You can cancel a group-class reservation free of charge up to eight hours before it starts by clicking “cancel” next to that class in your account. Group classes can only be cancelled through the system, not by telephone or email, unless agreed otherwise.

Article 3: Exclusion

3.1) Pilates Noord has the right to refuse a registered participant’s attendance if the participant has not fulfilled their payment obligations on time.

3.2) Pilates Noord has the right to refuse a participant access to classes without giving a reason.

Article 4: Missed classes

4.1) In the event of long-term illness, you can contact Pilates Noord to discuss a possible payment arrangement.

Article 5: Cancellation by Pilates Noord

5.1) Pilates Noord has the right to change a class and/or its location without giving a reason.

5.2) Pilates Noord has the right to cancel a class without giving a reason.

Article 6: Changes

6.1) Pilates Noord reserves the right to change these terms and conditions and class times, locations and dates at any time. You will be informed of changes through the website.

Article 7: Risk and liability

7.1) Practising Pilates may involve risks. Participation in activities is entirely at the participant’s own risk.

7.2) Pilates Noord is not liable for material or non-material damage resulting from any accident or injury to the participant.

7.3) The participant indemnifies Pilates Noord against third-party claims in this respect.

7.4) Pilates Noord undertakes only to perform the assignment to the best of its ability.

7.5) Pilates Noord is not liable for damage to and/or loss of a participant’s property, nor for any form of physical injury before, during or after a class, in or around the location where classes are held.

Pilates Noord makes the following suggestions to reduce the risk of injury:

Ask a doctor if you have doubts about your health before starting a class. Inform the teacher before class if you have an injury or another health problem. Tell the teacher if you are pregnant. Listen to the teacher and follow their instructions closely. Take care of yourself during class and monitor your physical limits. Do not perform exercises that hurt. Ask questions if you do not understand an exercise.

Article 8: Applicability and disputes

8.1) These terms apply to all agreements with Pilates Noord concerning participation in classes, courses, training and other forms of education or advice in the broadest sense.

8.2) Deviations from the agreement are binding only if confirmed in writing by Pilates Noord.

Article 9: Code of conduct and warning

If arriving by bicycle, park it in a place and manner that does not inconvenience other visitors or neighbours. Do not cause noise disturbance when arriving at or leaving Pilates Noord. Do not wear shoes in the class area. Arrive clean and fresh. Use of unscented deodorant is appreciated. Because of possible allergies among other students, everyone is asked not to wear perfume or other fragrances. Wear clean clothing that allows easy movement. Pilates Noord provides mats and other equipment; please clean them after use. No one can claim a particular place in the room. To give everyone attention, calm and concentration, do not talk during class. The physical and mental integrity of all participants must always be respected. Sexual or sexually suggestive behaviour is not tolerated by Pilates Noord.

9.2) Pilates Noord reserves the right to refuse access to anyone who does not follow these agreements or otherwise disturbs the peace, without a refund.

Article 10: Personal data

10.1) Pilates Noord collects participants’ personal data to maintain its records, execute payment instructions and carry out administration. Pilates Noord handles this collection carefully and always complies with the provisions of the Dutch Personal Data Protection Act.

10.2) Pilates Noord also uses the personal data referred to in Article 10 to inform participants about its activities and any changes, for example to the class schedule. Participants who do not wish to receive communications can notify Pilates Noord in writing by email at info@pilatesnoord.nl. Participants understand that in that case they may not be able to use all Pilates Noord services and products.

10.3) Pilates Noord never shares participants’ personal data with third parties without prior written consent.

Article 11: Applicable law and dispute resolution

11.1) These terms and conditions are governed exclusively by Dutch law.

11.2) Any disputes relating to the agreement, these terms and conditions, attendance at classes or the purchase of other Pilates Noord products and services will initially be addressed by a recognised mediator. If a solution satisfactory to both parties cannot be reached through a recognised mediator, the dispute will be settled by the court.